Privacy Policy

Sharpe Appliance Spares trading as Spare Wise – Privacy Policy

Spare Wise respects your privacy, is committed to protecting your personal data, and adhering to UK General Data Protection Regulation (UK GDPR).

Last Updated:

12th of January 2023

Our contact details:

Sharpe Appliance Spares (Spare Wise):

Address: Unit 4, Leaton Forest Offices, Leaton Knolls, Shrewsbury, Shropshire, SY4 3HX

Phone Number: 0344 504 1558

E-mail: or 

The type of personal information we collect:

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name, address, and contact details).
  • Where a transaction is processed, we store the above in conjunction with order details (transaction data) such as invoice number, date, type of item ordered, quantity and value of goods.
  • Where you have made an enquiry, we may store information that relates specifically to your water treatment system (for example, type of water supply, quality of water, nature of existing water treatment).
  • We may also generate aggregated data, such as statistical or demographic data, from the processing of sales, this is used for the sole purpose of monitoring of the company’s performance. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

How we get the personal information and why we have it:

The personal information we process is provided to us directly by you for one of the following reasons:

  • You have placed an order with us.
  • You have contacted us through a website contact form.
  • You have contacted us by email, telephone, or in writing and have made an enquiry.

We do not receive personal information indirectly, except by referral

We use the information that you have given us:

  • To process a transaction and produce an invoice.
  • To help us identify water treatment system options for your premises.
  • In order that we should be able to assist you in future transactions, choosing products, and in ordering items.
  • To review and improve our performance.

We do not process any online transactions.

We do not pass data on to third parties except for couriers when sending out goods and processing orders (such information is only used for the despatch and transit of goods to ensure correct delivery).  

Our website does not collect cookies (small data files used in browsers identifying IP addresses / individuals accessing websites).     

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting or 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

How we store your personal information:

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

  • Most information is stored offline in a secured premises, though general enquires may be held online.
  • No transaction information is stored online.
  • Information is only accessible by principals of our company at the above address and only used in conjunction with processing your request and for the reasons already mentioned.   
  • We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Hard copies of sensitive information are periodically sent to ‘Simply Shredding’ for secure document destruction. Certificates are available on request.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have 30 days to respond to you.

Please contact us at Sharpe Appliance Spares (Spare Wise):

Address: Unit 4, Leaton Forest Offices, Leaton Knolls, Shrewsbury, Shropshire, SY4 3HX

Phone Number: 0344 504 1558

E-mail: or 

if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, please contact us in the first instance and make your complaint at e-mail: or 

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website:

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